Our service for your success

Industry and project oriented services for our costumers in the synthetic resin processing industry

Our service modules are there to accompany you throughout the entire life cycle of your dosing and mixing systems. You will receive from us a service tailored to your needs and, on request, a tailor-made service package – perfectly matched to your technical requirements and strategic objectives. In this way, you can ensure the rapid commissioning and 24/7 availability of your machines and ensure maximum efficiency of your processes in production and assembly.

The TARTLER service team looks after you individually and personally from the very beginning. It ensures the involvement of your technicians in the work of the TARTLER designers, writes comprehensive documentation for your quality assurance, turns your employees into competent machine operators and implements the detailed initial inspection according to FAT (Factory Acceptance Tests). In addition, it organizes the machine acceptance with your participation in the TARTLER Technical Center or the implementation of the SAT (Side Acceptance Test) in your factory and, of course, the smooth commissioning and the permanent availability of your plant at the site.

Of course, application-specific maintenance programs, fast delivery of spare and wear parts, the uncomplicated provision of rental machines as well as the rapid on-site presence of a repair team are also part of the TARTLER service. For urgent questions, our customers can also call a technician number.

Online services

We have expanded our portfolio with innovative solutions in the field of “Service 4.0” and also offer machine acceptance testing at our factory (CAT) and commissioning at your production site (SAT) online, supported by augumented reality or mixed reality technology.

CAT stands for Customer Acceptance Test and concerns the customer’s acceptance of the dosing, mixing or degassing system at TARTLER in Michelstadt. The SAT (Side Acceptance Test) module, on the other hand, takes place when the machine is commissioned directly on site at the customer’s premises. In order to be able to implement this module online or digitally, the focus is on voice control and the visualization of work instructions and process steps via industry-standard head-mounted data glasses of the Smartglass generation.

For us, this is the logical development of our existing range of products and services, including web-based live support via a meeting platform, remote diagnostics via machine software, and customer instructions via video clips. Especially because the demand for technical service without direct personal contact is currently enormous due to the Corona experience, we will continue to expand our services in this area as quickly as possible. Please contact our service department to learn more about these modules.

Service Phone Number

+49 (0)6061 9672-70

If all service technicians are on duty, your call will be noted and we will call you back immediately.

Declaration of contamination

To protect our employees we only carry out repairs / conversions / inspections if you have completely filled in and signed this declaration.

Service Technican on site

Our service technicians not only accompany you during the machine acceptance in your factory, but also in case of unplanned machine downtimes

Spare parts warehouse

In order to keep production downtimes as low as possible in the event of malfunctions, we maintain a well-maintained stock of spare and wearing parts. We can thus counteract long delivery times from suppliers.

Maintenance & Conversion

To keep machines and processes running, we offer maintenance and optimization of our systems. This includes the installation of new technologies/programs, as well as the conversion of existing machines.

TARTLER’S all-round service package

Our technical sales department takes over the project management of your project after acceptance of the offer and is your contact person during all planning and implementation phases: from the construction to the delivery of the system.

Do you have any special wishes concerning e.g. colors or the dimensions of the machine? In the planning phase we involve our customers in the design of your plant.

Before a machine leaves our factory, it is not only put through its paces, the defined parameters and general conditions are documented in an acceptance protocol, but also tested with original material.

For machine acceptance, you will come to our factory and have your machine demonstrated under production conditions by a service technician. Last questions can be clarified, optimizations and settings can be made.

The CAT online module provides for a service technician equipped with smartglasses to guide the customer through all process stages of plant commissioning. The customer is at his own workstation and follows all actions on his monitor.

We are well known for our detailed documentation of the individual plants – recently also supplemented with video material on our YouTube channel.

During the machine installation on site you will be supported by our service technicians until everything runs as planned. Initial production support is also possible.

With the SAT online service, the customer is equipped with data goggles and is guided through the commissioning process via images and text. If necessary, the TARTLER service department can also access the machine directly (depending on the machine equipment).

Even after the commissioning of the plant we train your employees in the operation of the machine. In this way, you receive the necessary expertise in writing with the documentation and practically through the training. Refresher or subsequent training for new employees can be carried out at your premises or at our factory.