{"id":12357,"date":"2020-11-03T14:30:03","date_gmt":"2020-11-03T13:30:03","guid":{"rendered":"https:\/\/www.tartler.com\/service\/"},"modified":"2026-06-19T09:51:14","modified_gmt":"2026-06-19T07:51:14","slug":"service","status":"publish","type":"page","link":"https:\/\/www.tartler.com\/in\/service\/","title":{"rendered":"Service"},"content":{"rendered":"

[vc_row gap=”15″][vc_column width=”3\/4″][vc_column_text css=””]<\/p>\n

Our service for your success<\/strong><\/h1>\n

Industry and project oriented services for our costumers in the synthetic resin processing industry<\/strong><\/p>\n

Our service modules are there to accompany you throughout the entire life cycle of your dosing and mixing systems. You will receive from us a service tailored to your needs and, on request, a tailor-made service package \u2013 perfectly matched to your technical requirements and strategic objectives. In this way, you can ensure the rapid commissioning and 24\/7 availability of your machines and ensure maximum efficiency of your processes in production and assembly.<\/p>\n

The TARTLER service team looks after you individually and personally from the very beginning. It ensures the involvement of your technicians in the work of the TARTLER designers, writes comprehensive documentation for your quality assurance, turns your employees into competent machine operators and implements the detailed initial inspection according to FAT (Factory Acceptance Tests). In addition, it organizes the machine acceptance with your participation in the TARTLER Technical Center or the implementation of the SAT (Site Acceptance Test) in your factory and, of course, the smooth commissioning and the permanent availability of your plant at the site.<\/p>\n

Of course, application-specific maintenance programs, fast delivery of spare and wear parts, the uncomplicated provision of rental machines as well as the rapid on-site presence of a repair team are also part of the TARTLER service. For urgent questions, our customers can also call a technician number.[\/vc_column_text][vc_column_text css=””]<\/p>\n

Online service<\/h3>\n

We have expanded our portfolio with innovative solutions in the field of “Service 4.0″ and also offer machine acceptance testing at our plant (CAT) and commissioning at your production facility (SAT) online, supported by augumented reality or mixed reality technology.<\/p>\n

CAT stands for Customer Acceptance Test and concerns the customer’s acceptance of the dosing, mixing or degassing system at the TARTLER plant in Michelstadt. The SAT (Site Acceptance Test) module, on the other hand, is used when the machine is commissioned directly on site at the customer. In order to be able to implement this module online or digitally, the focus is on voice control and the visualization of work instructions and process steps via industry-standard head-mounted data glasses of the Smartglass generation.<\/p>\n

We see this as the logical further development of our existing range of products and services, including web-based live support via a meeting platform, remote diagnostics via machine software, and customer instructions via video clips. Especially because the demand for technical service without direct personal contact is enormous, we will continue to expand our services in this area as quickly as possible. Please contact our service department to learn more about these modules.[\/vc_column_text][\/vc_column][vc_column width=”1\/4″][vc_row_inner css=”.vc_custom_1617173225637{margin-bottom: 20px !important;}”][vc_column_inner css=”.vc_custom_1617173063131{background-color: #0062ab !important;}”][vc_single_image image=”19709″ img_size=”full” alignment=”center” css=””][vc_column_text css=”” el_class=”colouredbox”]<\/p>\n

Service Phone Number<\/h3>\n

+91 9910204616<\/strong><\/p>\n

If all service technicians are on duty, your call will be noted and we will call you back immediately.<\/p>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner css=”.vc_custom_1617173021770{padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 20px !important;padding-left: 20px !important;background-color: #e3e3e3 !important;}”][vc_column_text]<\/p>\n

Declaration of contamination<\/h3>\n

To protect our employees we only carry out repairs \/ conversions \/ inspections if you have completely filled in and signed this declaration.[\/vc_column_text][vc_btn title=”Download” shape=”square” color=”blue” i_align=”right” i_type=”entypo” i_icon_entypo=”entypo-icon entypo-icon-right-open-mini” add_icon=”true” link=”url:https%3A%2F%2Fwww.tartler.com%2Fwp-content%2Fuploads%2F2021%2F04%2FFO_Unbedenklichkeitserklaerung-Bauteile-Maschinen-Rueckversand_d_e.pdf|title:Download|target:_blank|”][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” gap=”20″ equal_height=”yes” css=”.vc_custom_1572341367989{margin-top: 4.5rem !important;margin-bottom: 0px !important;padding-top: 3.5rem !important;padding-bottom: 3rem !important;background-image: url(https:\/\/www.tartler.com\/wp-content\/uploads\/2019\/07\/head-nodopox-1920-350.jpg?id=961) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column parallax=”content-moving-fade” css_animation=”fadeInLeft” width=”1\/3″ css=”.vc_custom_1572341145575{margin-bottom: 10px !important;padding-top: 2.5rem !important;padding-right: 2.5rem !important;padding-bottom: 2.5rem !important;padding-left: 2.5rem !important;background-color: #ffffff !important;}”][vc_column_text]<\/p>\n

Service Technican on site & remote maintenance<\/h3>\n

Our service technicians not only accompany you during the machine acceptance in your factory, but also in case of unplanned machine downtimes \u2013 at your side and remote.[\/vc_column_text][\/vc_column][vc_column parallax=”content-moving-fade” css_animation=”fadeInLeft” width=”1\/3″ css=”.vc_custom_1572341130686{margin-bottom: 10px !important;padding-top: 2.5rem !important;padding-right: 2.5rem !important;padding-bottom: 2.5rem !important;padding-left: 2.5rem !important;background-color: #ffffff !important;}”][vc_column_text]<\/p>\n

Spare parts warehouse<\/h3>\n

In order to keep production downtimes as low as possible in the event of malfunctions, we maintain a well-maintained stock of spare and wearing parts. We can thus counteract long delivery times from suppliers.<\/p>\n

[\/vc_column_text][\/vc_column][vc_column parallax=”content-moving-fade” css_animation=”fadeInLeft” width=”1\/3″ css=”.vc_custom_1572341122616{margin-bottom: 10px !important;padding-top: 2.5rem !important;padding-right: 2.5rem !important;padding-bottom: 2.5rem !important;padding-left: 2.5rem !important;background-color: #ffffff !important;}”][vc_column_text]<\/p>\n

Maintenance & Conversion<\/h3>\n

To keep machines and processes running, we offer maintenance and optimization of our systems. This includes the installation of new technologies\/programs, as well as the conversion of existing machines.<\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” full_height=”yes” css=”.vc_custom_1767099408020{margin-top: 0px !important;margin-bottom: 40px !important;padding-top: 20px !important;padding-bottom: 20px !important;background-color: #e3e3e3 !important;}” el_class=”bluebar”][vc_column][vc_column_text css_animation=”none” css=”.vc_custom_1767096821287{margin-bottom: 60px !important;}”]<\/p>\n

TARTLER’S all-round service package<\/h2>\n

[\/vc_column_text][vc_single_image image=”12397″ img_size=”full” alignment=”center” css_animation=”bottom-to-top” css=””][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1572341428775{margin-bottom: 5rem !important;}”][vc_column width=”1\/2″][vc_tta_accordion style=”flat” shape=”square” spacing=”15″ gap=”15″ active_section=”1″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”Individual support” tab_id=”1568641658690-f1987323-1449″][vc_column_text]Our technical sales department takes over the project management of your project after acceptance of the offer and is your contact person during all planning and implementation phases: from the construction to the delivery of the system.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Integration in construction” tab_id=”1568641658720-b3e57cac-33ad”][vc_column_text]Do you have any special wishes concerning e.g. colors or the dimensions of the machine? In the planning phase we involve our customers in the design of your plant.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Extensive initial inspection (FAT)” tab_id=”1568642036662-59fe1dfe-cd22″][vc_column_text]Before a machine leaves our factory, it is not only put through its paces, the defined parameters and general conditions are documented in an acceptance protocol, but also tested with original material.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Machine acceptance with customer at TARTLER” tab_id=”1568642039975-3ae6a6c1-418a”][vc_column_text]For machine acceptance, you will come to our factory and have your machine demonstrated under production conditions by a service technician. Last questions can be clarified, optimizations and settings can be made.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][vc_column width=”1\/2″][vc_tta_accordion style=”flat” shape=”square” spacing=”15″ gap=”15″ active_section=”1″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”Extensive documentation” tab_id=”1568713848564-cf4a0067-5b1f”][vc_column_text]We are well known for our detailed documentation of the individual plants \u2013 recently also supplemented with video material on our YouTube channel.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Commissioning at customer site” tab_id=”1568713848603-7b77ffd2-92b0″][vc_column_text]During the machine installation on site you will be supported by our service technicians until everything runs as planned. Initial production support is also possible.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”User training” tab_id=”1568713848670-8ed06dfe-df1a”][vc_column_text]Even after the commissioning of the plant we train your employees in the operation of the machine. In this way, you receive the necessary expertise in writing with the documentation and practically through the training. Refresher or subsequent training for new employees can be carried out at your premises or at our factory.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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